![]() ![]() ![]() Instead, let’s reject the con of tipping - and how it obscures the true cost of goods and services - from invading other areas of our lives. In short, tipping is a scam to maintain the illusion of low prices while allowing restaurants to pay their employees less.Īs the practice seeps into other hospitality settings and other forms of commerce, let’s not debate who “deserves” tips. Instead, the customer makes up the difference by tipping, which in full-service restaurants can comprise the majority of their earnings. A small team of Starbucks executives accompanied King-Casey. The first step was for King-Casey to do an audit of drive thrus in the Seattle area, looking at Starbucks’ operations through the lens of the customer. Starbucks asked King-Casey to evaluate its drive thru and make recommendations. In truth, tipping is all but required as a matter of social courtesy, which restaurants trade on in paying their staff an hourly rate lower than the state or federal minimums in 43 states. Initial audit leads to customer operating zones. The disgruntled frequently argue that the level of service doesn’t merit a tip.īut the idea that our tip reflects the effort on a server’s part or represents an expression of gratitude from us is a distortion. At the same time, those disgruntled at finding a new tip prompt generally direct their pique at the wrong target. Those pleased by the change aren’t helping baristas as much as they think. In my opinion, however, both reactions miss the reality of what’s happening - and are evidence that we have been conditioned to perceive tips from a fraudulent perspective. ![]()
0 Comments
Leave a Reply. |